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Política de privacidad

Last updated: June 2026

At Bristol City Women FC, we believe supporter trust matters both on and off the pitch.

This Privacy Policy explains how personal information is collected, used, and protected when you visit our website, create an account, place an order, or otherwise interact with our services.

For the purposes of this policy, “we”, “us”, and “our” refer to Bristol City Women FC and/or the entity operating the official ecommerce store.


1. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page.


2. Information We Collect

Information You Provide

We may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment confirmation details

  • Account login details

  • Customer support communications

  • Personalisation information submitted for customised products

Information Collected Automatically

We may automatically collect:

  • IP address

  • Device and browser information

  • Website interaction data

  • Network and connection information

This information may be collected using cookies and analytics technologies.

Information From Third Parties

We may receive information from:

  • Ecommerce platforms

  • Payment providers

  • Delivery partners

  • Analytics providers

  • Marketing partners

  • Customer support tools


3. How We Use Personal Information

We use personal information to:

  • Process and fulfil orders

  • Deliver products

  • Manage returns and refunds

  • Provide customer support

  • Improve website functionality

  • Analyse performance and supporter engagement

  • Send marketing communications where consent is provided

  • Prevent fraud and secure our systems


4. Marketing Communications

Where permitted by law and/or with your consent, we may send:

  • Club updates

  • Product launches

  • Matchday campaigns

  • Promotions

  • Marketing communications

You may unsubscribe at any time.


5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate the Site

  • Improve user experience

  • Analyse website traffic

  • Support advertising and marketing activities

Users can manage cookie preferences through the website cookie banner or browser settings.


6. Sharing Information

We may share personal data with:

  • Ecommerce technology providers

  • Payment processors

  • Logistics and fulfilment partners

  • Marketing platforms

  • Analytics providers

  • IT and hosting providers

We may also disclose information where legally required.


7. International Transfers

As we operate internationally, personal data may be transferred outside your jurisdiction.

Where required, appropriate safeguards will be implemented.


8. Data Retention

We retain personal data only as long as reasonably necessary for:

  • Order fulfilment

  • Legal compliance

  • Tax and accounting obligations

  • Customer support

  • Marketing preferences


9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Withdraw consent

  • Request portability

To exercise your rights, contact:

store@bristolcitywomenfc.com


10. Security

We implement appropriate technical and organisational measures to protect personal data.

However, no online system can be guaranteed completely secure.


11. Children's Privacy

Our Services are not directed at children under 16.

We do not knowingly collect personal data from children.


12. Contact

For privacy-related enquiries:

store@bristolcitywomenfc.com