ORDERS
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
Orders are processed quickly. If you need to make changes, contact us as soon as possible at:
store@bristolcitywomenfc.com
We cannot guarantee changes once the order has been processed.
Please check your spam or junk folder first.
If you still cannot find it, contact us and we will assist you.
SHIPPING
Yes. We ship worldwide.
Delivery times depend on your location and selected shipping method.
Customised shirt may require additional preparation time before dispatch.
Shipping costs are calculated at checkout based on your location and selected delivery option.
Orders shipped outside the UK may be subject to customs duties and import taxes depending on your country.
These charges are the responsibility of the customer unless stated otherwise during checkout.
RETURNS & REFUNDS
Returns are accepted according to our Returns & Refund Policy.
Items must be unworn, unused, and returned in original condition.
Customised items are made specifically to order and cannot be returned unless they are faulty or incorrectly supplied.
Contact us at:
store@bristolcitywomenfc.com
Include your order number and reason for return, and we will guide you through the process.
Once your return has been received and approved, refunds are generally processed within a few business days.
Bank processing times may vary.
CUSTOMISATION
Yes. You can add your own name and number or select an official player option where available.
Yes.
Names may be limited by character count and numbers are limited to standard shirt formatting.
Offensive or inappropriate content will not be accepted.
No.
Once your order has entered production, personalisation details cannot be changed.
Please review all spelling and number selections carefully before placing your order.
Yes.
Customised shirt may require additional preparation time before dispatch.
PRODUCTS & SIZING
Use the Size Guide available on each product page for detailed measurements and fit guidance.
Shirts are designed with a regular fit suitable for both matchday wear and everyday support.
Yes.
All products sold through the store are official Bristol City Women FC merchandise.
PAYMENTS
We accept major credit and debit cards along with secure payment methods available during checkout.
Yes.
All payments are processed through secure and trusted payment providers.
CONTACT
You can contact us at:
store@bristolcitywomenfc.com
We aim to respond within 24–48 hours during working days.
Support is currently handled via email to ensure all requests are tracked and resolved efficiently.
STILL NEED HELP?
If you cannot find what you are looking for, our team is here to help.
Contact Us
store@bristolcitywomenfc.com