Shipping policy
Shipping Policy
Last updated: October 2026
Thank you for supporting Bristol City Women FC.
Every order helps support the growth of women’s football, supporter culture, and the continued development of the club both on and off the pitch.
This Shipping Policy explains how orders are processed, fulfilled, and delivered.
1. Order Processing
- Orders are typically processed within 1–3 business days
- Personalised products may require additional production time
- During launches, matchdays, seasonal promotions, or high-demand periods, processing times may increase
- Once shipped, tracking information will be sent by email where available
2. Fulfilment & Shipping Location
Orders are fulfilled from our UK fulfilment location.
Orders containing multiple items may occasionally be dispatched separately due to product availability, personalisation requirements, or operational needs.
3. UK Shipping
Shipping rates are calculated at checkout based on:
- Delivery method
- Package weight
- Order size
- Destination
Estimated delivery windows are provided at checkout but are not guaranteed.
4. International Shipping
We ship internationally to selected countries and regions.
For international orders:
- Shipping rates are calculated at checkout
- Delivery times vary by destination and carrier
- Customs duties, import taxes, and other applicable import charges may apply depending on the destination
- Where available, applicable duties and import taxes are calculated and collected at checkout
EU Orders
Orders delivered to the European Union are shipped from the United Kingdom.
Where applicable, estimated customs duties and import taxes are calculated and collected during checkout. These charges are shown separately before the order is placed.
Where DDP shipping is available, EU orders are dispatched using Delivered Duty Paid (DDP) shipping, meaning applicable duties and import taxes collected at checkout are handled as part of the import process.
5. Customs, Duties & Refused Shipments
For destinations where duties and import taxes are collected at checkout, the estimated applicable charges will be shown and paid as part of the order total.
For destinations where duties and import taxes are not collected at checkout, additional customs duties, taxes, brokerage fees, or other import charges may be payable upon arrival. These charges are the responsibility of the customer.
Customers are responsible for complying with the import requirements of their destination country.
If a shipment is:
- Refused by the recipient
- Returned because required customs or import requirements were not completed
- Returned following an unsuccessful delivery
- Delayed or held by customs authorities
we reserve the right to deduct any associated shipping, return, customs, carrier, or handling costs from any applicable refund.
6. Shipping Delays
Delivery delays may occur due to:
- Carrier disruptions
- Customs inspections
- Weather conditions
- Public holidays
- High order volumes
- Matchday or seasonal demand
We are not responsible for delays outside our reasonable control.
7. Address Accuracy
Customers are responsible for ensuring shipping details are accurate before completing checkout.
We are not responsible for failed deliveries caused by:
- Incorrect addresses
- Missing information
- Failed delivery attempts
8. Please consult the Shipping Rates for full details.
9. Lost or Damaged Packages
If your order is lost or arrives damaged, contact:
Please include:
- Your order number
- Delivery address
- Supporting photographs where applicable
We will assist in opening a carrier investigation where appropriate.
10. Contact
For shipping enquiries:
The key change I made is “Where DDP shipping is available” rather than saying all eligible EU orders are automatically DDP. That keeps the policy accurate if a particular destination, carrier service, or order value cannot use DDP.